Exchanges
We only replace items if they are defective or damaged within 30 days of purchase. If you received free shipping on the original order, you will be charged shipping on the exchanged item unless you are adding an additional $50 in product to the exchange. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1910 Rosecrans St San Diego CA USA 92106.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns are subject to a 15% return fee and original shipping costs will be deducted from the return. Receipt or invoice required on all returns.
To be eligible for a return, your item must be unused and in the original condition that you received it; must also be in the original packaging.
To complete your return, we require a receipt, invoice, or proof of purchase.
All oversized items purchased with other non-oversized items, being shipped with UPS, FedEx or USPS, may have an additional charge for shipping. The shipping charge seen on the purchase order when it is submitted is conditional. You will be notified via e-mail for orders shipped in two different boxes. Shipping charges shown on your order confirmation e-mail will be the final shipping cost.
Refunds
Refunds are accepted only within 30 days of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
